Privacy Policy

Street Rodz Paint & Body is responsible for the personal information described in this policy. You can reach us at:

• Street Rodz Paint & Body · 10701 SW 216th St STE 14, Miami, FL 33170 · 786-252-9362 · contact@miamistreetrodz.com

We collect the information you enter in our forms and send us. Depending on what you use, that can include:

• Your name, phone number, email address, and mailing address
• Vehicle information: year, make, model, color, VIN, and license plate
• Insurance information: carrier, claim number, policyholder, and adjuster contact
• Photos and descriptions of damage, and your signature and the date you sign
• Drop-off and appointment dates, and the work you ask us to do
• Extra contacts you add so a family member also receives repair updates
• Your VIP List sign-up, review requests, and any messages you send us

Your language preference is saved on your own device so the site opens in the language you chose.

Like most websites, the hosting service records standard technical details about a visit, such as device and browser type and the pages viewed. We use this to keep the site working and secure.

We use Google Analytics to understand how visitors use the site in general, such as which pages are viewed and how many people start or finish the estimate form. Google may use cookies or similar technology for this. We do not use it to sell your information. You can limit this with your browser's privacy or cookie settings.

We use it for the reasons you gave it to us:

• To prepare an estimate and to authorize, perform, and document your repair
• To send you status updates, authorization links, and invoice information by text and email
• To communicate with your insurance carrier or adjuster about your claim
• To handle warranty requests and answer your questions
• To keep business and repair records, and to prevent abuse of the site

We process your information with your consent and because it is needed to carry out the repair or service you asked for.

We do not use your personal information for unrelated marketing without your consent.

We do not sell your personal information. We share it only in these situations:

• Your insurance carrier or adjuster, so your claim can be processed
• Service providers that host the site, deliver text and email messages, and store records on our instructions
• Affirm, only if you choose to pay that way, and then you deal with Affirm directly
• Police, courts, or regulators when we are required by law
• A buyer if the business is sold or transferred, under the same obligations

Repair texts: our forms include an optional, unchecked box to receive texts about your repair. We save whether you checked it, the wording you saw, and when. Texts are sent by our staff from the shop's phones. To stop them, reply STOP or tell us by phone or email; staff record it and stop texting that number, usually within one business day. There is no automated STOP or HELP system.

Repair emails: emails about your repair are sent through our website's email service. Each one has an unsubscribe link, and unsubscribing is processed automatically.

VIP List: if you join the VIP List, we email you your coupon and may send occasional offers. VIP marketing emails are sent through Resend, an email delivery provider, and each one includes our mailing address and an unsubscribe link. When you unsubscribe, we mark your address so it is not emailed again, even if your details are added to our list later. Joining the VIP List is separate from repair messages, and repair consent never signs you up for marketing.

If you add an extra contact, please make sure that person gave you their contact information and agrees to receive messages about this repair.

We keep repair records for as long as we need them for the repair, the warranty we gave you, insurance requirements, and legal record-keeping. After that, we delete them.

Repair tracking and authorization links are private and unique, so only someone you gave the link to can open your repair.

Access to customer records is limited to staff who need them for the job, and the site is served over HTTPS.

No method of transmission or storage is perfectly secure, so please do not share your private links publicly.

You can ask us to access, correct, or delete the personal information you gave us, and you can stop text or email messages at any time.

If we need to keep a record to honor a warranty, a claim, or a legal obligation, we will tell you what we are keeping and why.

We do not knowingly collect personal information from children under 13.

Our pages link to Google Maps, our social media profiles, and Affirm. Those services have their own privacy practices, and this policy does not cover them.

If we change this policy, we post the new version here and update the date at the top of the page.

For any privacy question, or to make a request about your information, call 786-252-9362 or email contact@miamistreetrodz.com.